Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Anfänger

Reporting

Generative AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Create an Insight

Add an Insight to the manager dashboard

In der folgenden Mission verfügbar:

Pega Customer Service Foundation v9

Themen

Exploring data with insights

5 Min.

Using Pega GenAI in Insights

5 Min.

Modulquiz

5 Min.