Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Leverage the Outlook add-in

Leverage the Webex integration

In der folgenden Mission verfügbar:

Pega Sales Automation Foundation v11

Themen

The Outlook add-in

5 Min.

Pega GenAI-based suggested emails for Outlook add-in

5 Min.

Webex Meetings and Webex Teams integration

5 Min.

Modulquiz

2 Min.