Pega approach to Prepare

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted sales to delivery handoff and kickoff can help to ensure your project success.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Conduct an effective sales-to-delivery handoff.

Design an effective customer composite.

Describe the importance of customer verification.

In der folgenden Mission verfügbar:

Pega Customer Service Implementation v4

Themen

Sales-to-delivery transition

20 Min.

Best practices for designing the customer composite

10 Min.

Customer verification

5 Min.

Configuring customer verification for a service case

10 Min.

Modulquiz

5 Min.