Pega Customer Service Implementation Preparation

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys®, and how a Contact Center Walkthrough can help you gain an accurate picture of the current operations.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Refresh your knowledge about the Discover phase of Pega Express™.

Discover what questions to ask to gain insight into the Customer Service operation.

Learn how to conduct a Contact Center Walkthrough.

In der folgenden Mission verfügbar:

Pega Customer Service Implementation v5

Themen

Discovery phase for Customer Service

10 Min.

Microjourneys

5 Min.

Modulquiz

5 Min.