Script adherence

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs associated with each case type. Voice AI detects what the CSR says and measures the compliance score for each script. The script adherence feature helps organizations mitigate compliance risk.

Anfänger

Voice AI

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how Voice AI detects script adherence.

Configure script adherence for a case type.

In der folgenden Mission verfügbar:

Pega Voice AI v2

Themen

Script adherence

5 Min.

Configuring script adherence

5 Min.

Modulquiz

5 Min.