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Modul

Service requests

Archived

6 Themen

35 Min.

 Visible to: All users
Mittel Pega Customer Service 8.6 Pega Customer Service 8.5 Englisch
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

Nach Abschluss dieses Moduls können Sie Folgendes:

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

In der folgenden Mission verfügbar:

Customer Service Low-Code Developer v3

Themen

Service request template

5 Min.

Eligibility stage

5 Min.

Intake stage

5 Min.

Process request stage

5 Min.

Resolve stage

5 Min.

Configuring a service case

5 Min.

Modulquiz

5 Min.

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