Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe Messaging AI features.

Configure a new suggested case.

Configure a new suggested knowledge article.

Configure a form autofill by mapping entities to case properties.

In der folgenden Mission verfügbar:

Pega Digital Messaging v3

Themen

Messaging AI

10 Min.

Configuring a suggested case

10 Min.

Configuring a suggested knowledge article

10 Min.

Configuring a form autofill

10 Min.

Modulquiz

5 Min.