Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI autofills form fields with information that the customer provides during the chat conversation.

Also, learn how to make use of Pega GenAI™ features that can aid CSRs in creating automated interaction summaries in Pega Customer Service™.

Anfänger

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe Messaging AI features.

Configure a new suggested case.

Configure a new suggested knowledge article.

Configure a form autofill by mapping entities to case properties.

Observe an autogenerated Interaction summary.

In der folgenden Mission verfügbar:

Pega Digital Messaging v5

Themen

Messaging AI

10 Min.

Configuring a suggested case

10 Min.

Configuring a suggested knowledge article

10 Min.

Configuring a form autofill

10 Min.

Interaction summaries using Pega GenAI

5 Min.

Modulquiz

5 Min.