Suggesting tasks to agents

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure a service case suggestion

Leverage Pega Customer Decision Hub to suggest a service case from Pega Customer Service to a customer

In der folgenden Mission verfügbar:

Customer Service Developer v4

Themen

Service case suggestion with Customer Decision Hub

15 Min.

Configuring service case suggestions from CDH

10 Min.

Modulquiz

5 Min.