User device capabilities

A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can modify these controls.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe the telephony controls available in the Pega Call™ desktop

Describe how a customer service representative uses the Phone login screen, the Agent State screen, and the softphone

Define the settings that modify the telephony controls in Pega Call Desktop

In der folgenden Mission verfügbar:

Pega Call v6

Themen

Telephony controls

10 Min.

Telephony controls in the Interaction Portal

5 Min.

Modulquiz

5 Min.