Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Fortgeschritten

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Compare push routing to pull routing

Leverage work parties in routing

Explain the default Get Next Work functionality

Customize Get Next Work

In der folgenden Mission verfügbar:

Lead System Architect v1

Themen

Push routing and Pull routing

10 Min.

Leveraging work parties in routing

7 Min.

Get Next Work feature

10 Min.

Get Next Work customization

5 Min.

Alternative ways to find work

20 Min.

Modulquiz

5 Min.