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Modul

Multiple Application Support in a single environment

3 Themen

35 Min.

Pega Customer Service '25
Sichtbar für: All users Applies to: Pega Customer Service '25

Implementing Digital Messaging across multiple applications within the same environment enables organizations to boost operational efficiency, streamline communication processes, and enhance customer engagement. This multi-application approach requires updated configurations and enhancements to several features, ensuring that each application maintains proper isolation, routing, and management of its messaging channels.

Anfänger
Constellation
Chat and Messaging
Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe single-application and multi-application support for Digital Messaging within a single environment, including giving examples.
Identify which features require changes at the application level, and which are managed at the environment level.
Explain the architectural changes required for supporting multi-application Digital Messaging.

In der folgenden Mission verfügbar:

Pega Digital Messaging v7

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