Email automation

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define the components of the Pega Email Bot.

Use Email Manager Portal to manage customer inquiries.

Configure suggested replies for email response.

Identify built-in Pega GenAI™ features.

Configure suggested cases.

In der folgenden Mission verfügbar:

Pega Email Bot Foundation v6

Themen

Pega Email Bot introduction

5 Min.

Email Manager Portal for Constellation

5 Min.

Pega Email Bot configuration

5 Min.

Defining suggested responses for an Email channel

5 Min.

Pega GenAI features for the Email Bot

5 Min.

Suggested email responses with Pega GenAI

5 Min.

Modulquiz

5 Min.