Case creation from an email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Map key information in email content to case properties.

Configure a Create Case routing rule.

Test inbound email to verify that case properties are populated from email content.

In der folgenden Mission verfügbar:

Pega Email Bot Foundation v6

Themen

Case creation introduction

5 Min.

Creating a case from an email

5 Min.

Modulquiz

5 Min.