Controlling Case workflow

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

Anfänger

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Differentiate between a Process and a Process flow.

Describe various automation shapes.

Describe how conditions and decision points affect Case processing.

Identify the three parts of a When Condition rule.

Skip a Process or a Stage in a Case.

Explain the role of optional actions in a Case workflow.

In der folgenden Mission verfügbar:

Solution Builder Foundations v1

Themen

Processes and Process Flows

15 Min.

Automation shapes in the Process Flow

10 Min.

Automating Decisions in the Process Flow

10 Min.

Conditional execution

20 Min.

Skipping a Stage or Process

10 Min.

Optional actions in workflow

5 Min.

Modulquiz

10 Min.