Mission
Email Bots for Pega Customer Service
8 Module
3 Std. 50 Min.
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
In der folgenden Mission verfügbar:
Intelligent email
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Modul
Intelligent email
5 Themen
30 Min.
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Case from email
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Modul
Creating a Case from email
3 Themen
25 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email attachments analysis
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Modul
Email attachments analysis
2 Themen
15 Min.
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training the email bot
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Modul
Training the email bot
3 Themen
25 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Outbound emails
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Modul
Outbound emails
5 Themen
30 Min.
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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Modul
Agentic Email Bot
6 Themen
35 Min.
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Modul
Prioritizing email work with Get Next Email
2 Themen
15 Min.
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
