Defining a customer Microjourney

Learn how Case Types represent a customer Microjourney® from beginning to a desired outcome. Design the lifecycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

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Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

In der folgenden Mission verfügbar:

Solution Builder Foundations v1

Themen

Case Lifecycle

10 Min.

Case Lifecycle design

10 Min.

Modulquiz

10 Min.