Defining a Case Lifecycle

Learn how to define a Case Lifecycle that supports a customer or business objective. Explore how Stages, processes, Personas, and data work together to guide work from initiation to resolution.

Anfänger

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

In den folgenden Missions verfügbar:

Solution Builder Foundations v1 Introduction to Pega Platform v9

Themen

Case Lifecycle

10 Min.

Case Lifecycle design

10 Min.

Modulquiz

10 Min.