Enhancing self-service AI experience with Agentic Messaging

Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this module, you will learn how to configure Agentic Messaging for a Pega Customer Service application

Anfänger

Generative AI

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe Agentic Messaging, Voice, and Email.

Create an agent for an Agentic Messaging interface.

Create an Agentic Messaging channel interface.

Set up the Web Messaging connection.

In der folgenden Mission verfügbar:

Innovation with Pega GenAI v5

Themen

Introduction to Agentic Messaging, Voice, and Email

5 Min.

Creating an agent for an Agentic Messaging interface

10 Min.

Setting up an Agentic Messaging interface and a Web Messaging Channel

5 Min.

Modulquiz

5 Min.