Suggested next best actions

If your Pega Customer Service application includes a Pega Customer Decision Hub license, you can configure the Voice AI channel to suggest next best actions, such as a new credit card offer. Learn how to configure a suggested next best action in the Voice AI channel.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how audio from a customer call generates a next best action from Customer Decision Hub.

Configure a new offer.

In der folgenden Mission verfügbar:

Pega Voice AI v5

Themen

Suggested next best actions

5 Min.

Adding a suggested offer

5 Min.

Modulquiz

5 Min.