Optimizing 1:1 customer engagement overview

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. Also, learn how to monitor and understand the performance of live actions in Pega Customer Decision Hub™.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Explain what simulation testing is

Define the different types of simulations

Monitor and understand action performance

In der folgenden Mission verfügbar:

1:1 Customer Engagement Optimization v6

Themen

Simulation testing

10 Min.

Monitoring action performance

5 Min.

Modulquiz

5 Min.