Setting up Co-Browse

Pega Co-Browse offers a visual and collaborative experience. During chat interactions, both the CSR and the customer can view the same webpage, fostering effective collaboration. CSRs can navigate the website with customers, assisting them in finding information, and emphasizing specific elements by clicking on them. This interactive method can expedite issue resolution, boost customer satisfaction, and enable customers to achieve their objectives with support from CSRs.

Anfänger

Chat and Messaging

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Integrate Co-Browse in Web Messaging

In der folgenden Mission verfügbar:

Pega Digital Messaging v6

Themen

Integrating Co-Browse in Web Messaging

5 Min.

Modulquiz

5 Min.