Setting up an Agent Trainer

Pega GenAI Agent Trainer™ enables you to utilize advanced AI-powered chatbots that simulate real customer interactions in your Digital Messaging channel. This helps customer service representatives (CSRs) practice and improve their skills in a safe environment, boosting their performance and customer service quality. Agent Trainer also enables you to set up different scenarios and personas for training, and then run simulations to get real-time insights and access saved data. 

Anfänger

Chat and Messaging

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Add an Agent Trainer connection to your Digital Messaging channel interface.

Configure scenarios for Agent Trainer.

Run a simulation to train your CSRs in handling customer interactions.

In der folgenden Mission verfügbar:

Pega Digital Messaging v6

Themen

Adding an Agent Trainer connection

5 Min.

Configuring and running an Agent Trainer simulation

10 Min.

Modulquiz

5 Min.