Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

In der folgenden Mission verfügbar:

Transitioning Pega Customer Service to Constellation v1

Themen

Customer qualification for Pega Constellation Transition

5 Min.

Implementation plan

5 Min.

Case type transition strategy

5 Min.

Data model considerations

5 Min.

Reporting considerations

5 Min.

Creating an Insight from Pega Process Fabric Hub

5 Min.

Modulquiz

15 Min.