Managing customer interactions

Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and live transcripts to monitor critical situations. Call summaries and post-call analytics help managers to coach CSRs.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure a topic to trigger a real-time manager alert.

Use alerts and live transcripts to monitor critical situations.

Use post-call analytics to improve agent productivity.

In der folgenden Mission verfügbar:

Pega Voice AI v6

Themen

Manager alerts

5 Min.

Creating a manager alert

5 Min.

Call summaries

5 Min.

Protecting customer data

5 Min.

Voice AI system health

5 Min.

Modulquiz

5 Min.