Search
Conduct usability testing
-
Modul
Conduct usability testing
3 Themen
20 Min.
-
Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
-
Modul
Configuring a CTI Link
2 Themen
15 Min.
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Pega Call
-
Modul
Configuring Pega Call
5 Themen
50 Min.
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating Customer Service data sources
-
Modul
Creating Customer Service data sources
1 Thema
10 Min.
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Defining a reporting strategy
-
Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
-
Modul
Defining the authentication scheme
4 Themen
1 Std. 30 Min.
-
In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
-
Modul
Defining the authorization scheme
5 Themen
2 Std. 30 Min.
-
In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Designing for specialization
-
Modul
Designing for specialization
5 Themen
1 Std. 30 Min.
-
Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...
Designing reports for performance
-
Modul
Designing reports for performance
4 Themen
1 Std. 15 Min.
-
Poorly designed reports can have a significant impact on performance. A report can run with no issues in a development environment, but when run with...
Designing the data model
-
Modul
Designing the data model
4 Themen
1 Std. 55 Min.
-
Every application benefits from a well-designed Data Model. A well-designed Data Model facilitates reuse and simplifies the maintenance of the...