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Intelligent recording of automations

  • Modul

    Intelligent recording of automations

    4 Themen

    30 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Interacting with customers using a chatbot

  • Modul

    Interacting with customers using a chatbot

    3 Themen

    30 Min.

    Visible to: All users
  • In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

Interaction Portal for Pega Collections

  • Modul

    Interaction Portal for Pega Collections

    5 Themen

    55 Min.

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of...

UI from the designer perspective

  • Modul

    UI from the designer perspective

    11 Themen

    1 Std. 16 Min.

    Visible to: All users
  • This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions. 

Keyed Data Pages

Know Your Customer

  • Modul

    Know Your Customer

    4 Themen

    35 Min.

    Pega Client Lifecycle Management for Financial Services 8.7 Visible to: All users
  • Financial institutions are legally obliged to adhere to Know Your Customer (KYC) laws and regulations, which ensure that customers are not involved in...

Knowledge Buddy integration

  • Modul

    Knowledge Buddy integration

    3 Themen

    25 Min.

    Pega Knowledge Buddy '24.1 Visible to: All users
  • This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...

KPIs

  • Modul

    KPIs

    3 Themen

    20 Min.

    Pega Process Mining Visible to: All users
  • Key performance indicators (KPIs) help you to measure the performance of company processes to achieve strategic goals and objectives. Learn how to...

KYC Quality Control

  • Modul

    KYC Quality Control

    1 Thema

    10 Min.

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Learn about quality control in Pega Client Lifecycle Management and Know Your Customer™ (CLM and KYC) and how it improves reviews and the "four-eye"...

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