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Intelligent recording of automations
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Modul
Intelligent recording of automations
4 Themen
30 Min.
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Intelligent routing
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Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Interacting with customers using a chatbot
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Modul
Interacting with customers using a chatbot
3 Themen
30 Min.
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In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...
Interaction Portal for Pega Collections
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Modul
Interaction Portal for Pega Collections
5 Themen
55 Min.
Pega Customer Service 8.7 -
Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of...
UI from the designer perspective
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Modul
UI from the designer perspective
11 Themen
1 Std. 16 Min.
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This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions.
Keyed Data Pages
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Modul
Keyed Data Pages
1 Thema
15 Min.
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Know Your Customer
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Modul
Know Your Customer
4 Themen
35 Min.
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obliged to adhere to Know Your Customer (KYC) laws and regulations, which ensure that customers are not involved in...
Knowledge Buddy integration
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Modul
Knowledge Buddy integration
3 Themen
25 Min.
Pega Knowledge Buddy '24.1 -
This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
KPIs
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Modul
KPIs
3 Themen
20 Min.
Pega Process Mining -
Key performance indicators (KPIs) help you to measure the performance of company processes to achieve strategic goals and objectives. Learn how to...
KYC Quality Control
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Modul
KYC Quality Control
1 Thema
10 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Learn about quality control in Pega Client Lifecycle Management and Know Your Customer™ (CLM and KYC) and how it improves reviews and the "four-eye"...