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Accessibility foundations
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Modul
Accessibility foundations
4 Themen
50 Min.
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Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
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Modul
Accessibility in your project plan
5 Themen
1 Std. 5 Min.
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Application essentials
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Modul
Application essentials
4 Themen
40 Min.
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Best practices for building accessibility into Pega applications
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Modul
Best practices for building accessibility into Pega applications
5 Themen
1 Std. 15 Min.
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Building a Data Model for Business Architects
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Modul
Building a Data Model for Business Architects
6 Themen
1 Std. 35 Min.
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Business case for accessibility
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Modul
Business case for accessibility
3 Themen
35 Min.
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Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Form autofill
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Modul
Form autofill
3 Themen
20 Min.
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Modul
Script adherence
3 Themen
20 Min.
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...