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Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Module
7 Challenges
5 Std. 40 Min.
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Digital messaging
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Modul
Digital messaging
3 Themen
25 Min.
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Pega Express introduction
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Modul
Pega Express introduction
3 Themen
20 Min.
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Monitoring your contact center with Insights
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Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...