Search
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Express phases
-
Modul
Pega Express phases
4 Themen
25 Min.
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Modul
Low code during the Build phase
5 Themen
55 Min.
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Measuring system performance
-
Modul
Measuring system performance
5 Themen
1 Std. 25 Min.
-
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Customer Service performance considerations
-
Modul
Pega Customer Service performance considerations
3 Themen
30 Min.
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Email Bot configuration
-
Modul
Pega Email Bot configuration
3 Themen
45 Min.
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega Express CDH Delivery
-
Modul
Pega Express CDH Delivery
1 Thema
20 Min.
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
-
Modul
Pega Express testing and validation
6 Themen
1 Std. 15 Min.
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...