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Modeling data in Constellation applications

  • Modul

    Modeling data in Constellation applications

    4 Themen

    55 Min.

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Monitoring the Deployment Manager pipelines

  • Modul

    Monitoring the Deployment Manager pipelines

    3 Themen

    20 Min.

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service performance considerations

  • Modul

    Pega Customer Service performance considerations

    3 Themen

    30 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Voice AI introduction

  • Modul

    Pega Voice AI introduction

    2 Themen

    25 Min.

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Performing Pega scenario testing

  • Modul

    Performing Pega scenario testing

    6 Themen

    35 Min.

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

Performing Pega unit testing

  • Modul

    Performing Pega unit testing

    7 Themen

    53 Min.

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Pipeline templates

  • Modul

    Pipeline templates

    6 Themen

    41 Min.

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Quality visualization for a Pega Platform application

  • Modul

    Quality visualization for a Pega Platform application

    3 Themen

    25 Min.

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Reviewing log files

Script adherence

  • Modul

    Script adherence

    3 Themen

    20 Min.

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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