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Pega Express introduction
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Modul
Pega Express introduction
3 Themen
20 Min.
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Initiating a call from a messaging interaction
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Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Pega Express phases
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Modul
Pega Express phases
4 Themen
25 Min.
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The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
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Modul
Low code during the Build phase
5 Themen
55 Min.
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Express CDH Delivery
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Modul
Pega Express CDH Delivery
1 Thema
20 Min.
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
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Modul
Pega Express testing and validation
6 Themen
1 Std. 15 Min.
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The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
The Prepare phase and project kickoff
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Modul
The Prepare phase and project kickoff
7 Themen
1 Std. 15 Min.
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Production readiness during the Adopt phase
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Modul
Production readiness during the Adopt phase
4 Themen
50 Min.
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Security Checklist awareness
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Modul
Security Checklist awareness
1 Thema
20 Min.
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Setting chat and messaging behavior
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Modul
Setting chat and messaging behavior
4 Themen
35 Min.
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...