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Pega GenAI in Pega Customer Service
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Modul
Pega GenAI in Pega Customer Service
4 Themen
25 Min.
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Pega GenAI in Pega Platform
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Modul
Pega GenAI in Pega Platform
4 Themen
30 Min.
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Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
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Modul
Pega GenAI in Pega Sales Automation
2 Themen
20 Min.
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
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Modul
Pega Knowledge authoring
3 Themen
30 Min.
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
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Modul
Pega Knowledge Buddy overview
3 Themen
25 Min.
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega positioning for Business Architects
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Modul
Pega positioning for Business Architects
7 Themen
1 Std. 40 Min.
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
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Modul
Pega tools that support Scrum for Business Architects
6 Themen
1 Std. 45 Min.
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Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Pega UX solution advantages
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Modul
Pega UX solution advantages
7 Themen
1 Std. 30 Min.
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Modul
Pega UX solutions
4 Themen
1 Std.
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...