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Pega Voice AI
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Mission
Pega Voice AI
9 Module
3 Std. 55 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation. CSRs receive...
Creating a case from an email
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Challenge
Creating a case from an email
4 Aufgaben
20 Min.
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Suggesting a reply based on email content
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Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...