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Determination of user and business needs

  • Modul

    Determination of user and business needs

    4 Themen

    47 Min.

    Pega Platform 8.5 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Determining user and business needs

  • Modul

    Determining user and business needs

    4 Themen

    47 Min.

    Pega Platform '24 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

eBusiness Services

  • Modul

    eBusiness Services

    4 Themen

    40 Min.

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Enriching data with third party providers

  • Modul

    Enriching data with third party providers

    2 Themen

    20 Min.

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Simulating an external data source

Features of the Pega Constellation design system

  • Modul

    Features of the Pega Constellation design system

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Modul

    Features of the Pega Cosmos design system

    5 Themen

    1 Std. 15 Min.

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Field values

Full Case Views

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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