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Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Module

    6 Challenges

    12 Std. 50 Min.

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  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    7 Module

    7 Challenges

    8 Std. 50 Min.

    Für alle Benutzer sichtbar
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Email Bots for Pega Customer Service

  • Mission

    Email Bots for Pega Customer Service

    4 Module

    3 Challenges

    2 Std. 40 Min.

    Für alle Benutzer sichtbar
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Call

  • Mission

    Pega Call

    6 Module

    2 Std. 40 Min.

    Für alle Benutzer sichtbar
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    3 Module

    4 Challenges

    2 Std. 35 Min.

    Für alle Benutzer sichtbar
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

Sales Automation Low-Code Developer

  • Mission

    Sales Automation Low-Code Developer

    13 Module

    15 Challenges

    5 Std. 55 Min.

    Für alle Benutzer sichtbar
  • In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...

Senior System Architect

  • Mission

    Senior System Architect

    20 Module

    19 Challenges

    2 Missions

    36 Std. 35 Min.

    Für alle Benutzer sichtbar
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

System Architect

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