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Pega Digital Messaging
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Mission
Pega Digital Messaging
7 Module
5 Challenges
3 Std. 54 Min.
Pega Customer Service 8.6 -
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Module
3 Challenges
3 Std. 35 Min.
Pega Robotic Automation -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Auto-balancing in Pega Robot Manager
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Modul
Auto-balancing in Pega Robot Manager
5 Themen
30 Min.
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Implement PDF files in robotic automations
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Modul
Implement PDF files in robotic automations
8 Themen
59 Min.
Pega Robotic Automation -
The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Creating a case from an email
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Challenge
Creating a case from an email
4 Aufgaben
20 Min.
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a robotic test solution for Citrix
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Challenge
Creating a robotic test solution for Citrix
6 Aufgaben
30 Min.
Robotic Process Automation -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Dismissing a Citrix logon window
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Challenge
Dismissing a Citrix logon window
4 Aufgaben
20 Min.
Robotic Process Automation -
As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...