Misión
Pega Workforce Intelligence
8 Módulos
4 horas 39 minutos
Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work and what is driving lost capacity in your organization. You differentiate between Production, Other, and Non-Work activities and determine what is essential to the business. Learn how to use the analysis tools to identify areas for process improvement. Apply Administration features to organize and deploy configurations that better suited to track different activities and metrics within your organization.
Pega Workforce Intelligence introduction
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Módulo
Pega Workforce Intelligence introduction
3 Temas
28 minutos
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In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...
Workforce Intelligence portal overview
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Módulo
Workforce Intelligence portal overview
5 Temas
37 minutos
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In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Pega Workforce Intelligence data files
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Módulo
Pega Workforce Intelligence data files
1 Tema
8 minutos
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In this module, learn the different types of exportable data files and APIs provided by Pega Workforce Intelligence.
Pega Workforce Intelligence Opportunity Finder
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Módulo
Pega Workforce Intelligence Opportunity Finder
2 Temas
23 minutos
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In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...
Screen Analysis
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Módulo
Screen Analysis
1 Tema
10 minutos
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In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Workflow basics
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Módulo
Workflow basics
5 Temas
30 minutos
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Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Business administration
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Módulo
Business administration
7 Temas
45 minutos
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In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
System administration
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Módulo
System administration
4 Temas
28 minutos
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In this module, learn how to set up the portal and manage configurations to meet your business needs.
