Call treatment settings

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call treatment defines how a call is answered and how the customer interaction is started.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure how incoming calls are handled

Configure how calls work within a customer interaction

Disponible en la siguiente misión:

Pega Call v7

Temas

Call and interaction handling

10 minutos

Call behavior in the Pega desktop

5 minutos

Cuestionario del módulo

5 minutos