Configuring chat queues

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe how chat conversations are connected

Configure chat queues

Disponible en la siguiente misión:

Customer Service Developer v3

Temas

Connecting a customer to an agent

5 minutos

Configuring chat queues

5 minutos

Cuestionario del módulo

5 minutos