Configuring Pega Call

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings for each step and provides an example configuration. 

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the desktop of the customer service representative. The call treatment defines how a call is answered and how the customer interaction is started.

Avanzado

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Configure Pega Call to use a Computer Telephony Integration (CTI)

Map CTI properties to Pega Call properties

Configure call behavior in the Pega desktop

Temas

Pega Call configuration wizard

15 minutos

Viewing call data

10 minutos

Call and interaction handling

10 minutos

Call behavior in the Pega desktop

5 minutos

Outbound calls

5 minutos

Cuestionario del módulo

5 minutos