Configuring service cases for agents

Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. Each case contains one or more processes that are extended or created to meet your business requirements. In this course, you will learn how to create new cases and configure them so they are available to customer service agents.

Intermedio

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Add a service case to a channel

Use an Intent When rule to determine the visibility of a service case

Disponible en la siguiente misión:

Customer Service Low-Code Developer v1

Temas

Service cases

5 minutos

Configuring a service case

5 minutos

Cuestionario del módulo

5 minutos