Configuring a web chatbot

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a web chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer through a set of questions. The chatbot gathers the required information and completes the service request. A chatbot can help reduce agent workload and provide customers with always-available service.

Avanzado

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Add a web chatbot to an existing case type

Configure the chatbot conversation

Configure the chatbot channel

Understand the web chatbot architecture

Disponible en la siguiente misión:

Customer Service Developer v2

Temas

Web chatbot overview

5 minutos

How to configure web chatbot

10 minutos

Cuestionario del módulo

5 minutos