Creating Customer Service data sources

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

Avanzado

Data Integration

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Define why you need a Customer Service data source

Create and configure Customer Service data source

Make data source properties available in the Interaction Portal

Disponible en la siguiente misión:

Customer Service Developer v5

Temas

Data source configuration

5 minutos

Cuestionario del módulo

5 minutos