Duplicate and temporary cases

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

Intermedio

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe situations in which users might submit duplicate cases

Describe the search duplicate cases logic and how it identifies duplicate cases

Configure a search for duplicate cases

Describe the purpose of a temporary case

Identify use cases for temporary cases

Disponible en la siguiente misión:

Senior System Architect v1

Temas

Duplicate cases

5 minutos

Configuring a search for duplicate cases step

10 minutos

Temporary cases

5 minutos

Creating temporary cases

5 minutos

Cuestionario del módulo

5 minutos