Módulo

Guiding a customer service agent with coaching tips

2 Temas

15 minutos

Pega Customer Service 8.8

Visible to: All users

Principiante

Pega Customer Service 8.8

Pega Customer Service 8.7

Pega Customer Service 8.6

Inglés

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Después de completar este módulo, podrá hacer lo siguiente:

Create a coaching tip for customer service agents

Configure a coaching tip to appear conditionally

Coaching tips

5 minutos

Adding a coaching tip

5 minutos

Cuestionario del módulo

5 minutos