Módulo

Guiding a customer service agent with coaching tips

Archived

2 Temas

15 minutos

Pega Customer Service 8.8

Visible para: All users

Applies to: Pega Customer Service 8.8, Pega Customer Service 8.7, Pega Customer Service 8.6

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Create a coaching tip for customer service agents

Configure a coaching tip to appear conditionally

Coaching tips

5 minutos

Adding a coaching tip

5 minutos

Cuestionario del módulo

5 minutos

Obtener ayuda