Initiating a call from a messaging interaction

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to chat, but available to take a call, the CSR can initiate a phone call in the middle of the chat to make it easier to gather the information required to resolve the issue.

Principiante

Chat and Messaging

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Enable CSRs to initiate mid-chat calls by assigning the click-to-call skill to CSRs and enabling computer telephony integration.

Initiate an outbound phone call from a messaging interaction.

Disponible en la siguiente misión:

Pega Digital Messaging v3

Temas

Initiating a phone call from a messaging interaction

5 minutos

Cuestionario del módulo

5 minutos