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Módulo

Optimizing 1:1 customer engagement overview

1 Tema

15 minutos

Visible para: All users Applies to: Pega Customer Decision Hub 8.7, Pega Customer Decision Hub 8.6

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. 

Principiante
Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain what simulation testing is
Define the different types of simulations

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