Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Leverage the Outlook add-in

Leverage the Webex integration

Disponible en la siguiente misión:

Pega Sales Automation Foundation v11

Temas

The Outlook add-in

5 minutos

Pega GenAI-based suggested emails for Outlook add-in

5 minutos

Webex Meetings and Webex Teams integration

5 minutos

Cuestionario del módulo

2 minutos